Support System
- Pre-sales Support It starts from the beginning. Before we start the first project we're ready to help with documentation.
- Technical Support Direct call, conference, desktop share, what ever it takes to find a solution.
- Knowledge Base Support Review a existing list of solutions and options.
- Partner Support Do your partners need help understanding the process? We can help make sure they get all the required information to make the project a success.
Most issues resolved in 1 Business Day
- What's the setup time
- Typically a day or less
- Do I have to manage it
- No, we manage everything
- Can I have access to the server
- Deluxe Hosting - No, we manage everything
- Ultimate Hosting - Yes, we still manage it but you can have access
- What type of website can the software work with
- It can export any text based HTML information
- Do you export from PDF or images
- No - we can get links to PDF and image files but we do not convert them
- Does the page have to be HTML
- No - we can export any text (RSS, Partner API, etc...)
- What's do you need to get started
- It's best to send us a link to the site (or a page in the site) that you want to export from.
- Do I need to document the project
- No, we'll create a project plan. If you have one we'll look it over.
- How is the data delivered
- Download - You can download from your customer portal
- Email - We can email the data (if it's not to large)
- FTP - Our system can send the data directly to your server